This place has arguably the BEST pad thai in the city BUT their service is horrible. Awful. Terrible. Worst ever.
I've had three orders totally messed up by them. One took 2 hours to deliver (and they refused to comp anything), second one -- they told me they sent my order to the wrong apartment in my building and asked me to check for them (and they didn't), and last time, I placed an order online that they never apparently received and they cannot confirm whether or not my credit card was charged. I asked them to look into it and they didn't even take down my information...
I will NEVER EVER EVER call this restaurant again. In this day and age, this type of service should be enough to shut down a restaurant.