Been going downhill a bit.. I've yet to have had anything stolen but its been hit or miss on how your car will be cared for after it comes out of the tunnel the past handful of times I've been. I like a couple other reviews have watched my car sit in excess of 15 minutes after being washed to just dry on its own. I have also seen the not so complete coverage of protectants on both my dash and exterior vinyl. I mean the areas tend to either get shinier or darker with coverage, you think they would notice the missed parts. Also whatever they use to wipe the dash and console leaves lint all over. Finally I know they have compressed air to help in drying crevices but its use seems to be up to whoever is working on your car. probably going to be looking elsewhere now.