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  • My appointment was with Dr. Matthews at the Tempe location. Both Dr. Matthews and his assistant were caring and patient. Although they were not able to get to the root of my pain, they really did try. My complaint is not with the medical staff as much as it is with the office staff for charging me $26.27 for paperwork! I was given stretching exercises to try at home and was charged for the packet of papers. I was never asked if I wanted the exercises or told that there would be a fee for them. I was very clear with Dr. Matthews at the beginning of my appointment that I was not in a position to be able to pay ANYTHING beyond my co-pay and he assured me that there would not be any further charges. When I called the office staff after getting the bill, they were rude and condescending. Charging a patient for paperwork without there knowledge is simply unethical and just wrong. It is because of this that I gave them a 1 star rating.
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