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| - My family and I decided to come here for my birthday dinner, my girlfriend and I arrived early so we sat at the bar ordered two drinks and an appetizer. Once our table was ready we sat and waited for the rest of my family to join us. We had two different servers come say hello, one woman was very professional, friendly and offered me another drink. Once my family arrived we had a second server, young male maybe 25 years old or so. He was obviously very new... We had watched him struggle with tables around us and had a manager?? Following him helping him set down food and drinks. When he came to our table I knew we were in for a bad experience. What happened to the professional friendly woman who started taking care of us! I wanted her back as our server! This gentleman took 20mins to bring out drinks, 40 mins to take our order and over an hour and 20 mins to bring out our food! We were there forever and unfortunately ate ice cold food. I've never choked down a steak cold before but I wasn't about to wait another 20 plus mins for hot food. Our waiter deliberately avoided our table, couldn't hide his frustration or overwhelmedness to save his life. Sweating profusely and continually wiping sweat off his forehead after taking each persons order. We had to ask for bread and drink refills which should be something you do and watch out for constantly... Once dinner finally came out.... Hahaha it was a shit show. Wow I've never seen someone mess up an order so bad. Food was on all the wrong plates with the wrong sides. And the check..... Wow he charged everything he could ala cart instead of it being an actual meal... For example I had the Victorian Marsala mushroom filet migon and instead of giving me the steak off the menu I ordered... He charged me a regular filet with side of the Marsala mushrooms.... Which was a dollar more expensive than just the meal itself. I don't know if he was just trying to charge us more expensively or what but these were menu items... Nothing we made up or anything so I don't see why there were extreme charges. The manager that was following this gentleman around in the beginning was no where to be seen once he took our table. And what happened to the experienced waitress!!??
I'm a server myself so I understand restaurants and how it can be as a server but I had no sympathy for this guy.... At the end of the night we tracked down the waitress who started us off, gave her 10 bucks for taking care of us, she told us she got table jacked and that the guy who had our table was new but out of training. Well let me tell you he needs two more weeks training or this job is not the right one for him! And yes he still got a tip, more than I wanted to give because he didn't deserve it but my girlfriend wouldn't let me leave less. No manager stopped by and no one up front when we left. We don't even know this male waiters name... He never said it. Glad I got an appetizer and drink at the bar... I had patience throughout the whole experience but definitely won't be back. Outback.. Do yourselves a favor and make sure your wait staff is properly trained before throwing them out on the floor to take care of family's for the night. You want your guests to have excellent food and excellent service... Then make sure your employees are properly trained. Thankfully there were other serving staff around to take dirty plates off the table, to get us drink refills and etc. I appreciate the wait staff that sees a server is neglecting a table and they decide to step in, even for something small, I appreciate they see other tables and not just their own, they truly do care about their customers.
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