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  • Just want to qualify that I'm the type that rarely complains about food service, but my experience just kind of sucked, so I have to share.. The service was slow and terrible. After sitting for 15 min, I come to find out that my order was one burger short - my daughter's burger was missing. (Thinking back, I realize that the cashier had failed to repeat my order back to me which I felt I had clearly stated. Isn't this food service 101?). No concessions of any kind were offered other than a dull apology - not even an offer to expedite an update to the order for the missing burger. At that point, I was so frustrated I just asked for a refund which also took quite a long time to process. Furthermore, it appeared that another patron one booth over was experiencing a similar problem. Bad news.. It seems like the staff are either new, undertrained and/or suffering from extended New Year's hangovers - they exhibited a general lack of concern for providing a good service experience and little sense of urgency in terms of valuing the customer's time. Managament, please train your crew better! I took my business across the street to In-N-Out and don't plan on returning to your establishment. (They processed 10 cars through their drive-thru, in the same amount of time it took your crew to serve a couple of in-store customers.)
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