When this place first opened it was great . My son worked here and the employees were taught to be very courteous and friendly. I'm not sure what happened to that , but it's definitely not like that now. You are not greeted with a smile , in fact it's the opposite . We also have recently come twice about 15 minutes before close and both times "the grill wasn't working" hmmm kind of coincidental. The burgers are still great, so I will still give 3 stars , but because of the service , I may not come back.