Bad service and poor customer experience will lead you to a one star review...
It started out ok. I walked in around 8:25 pm for my 8:30 pm reservation. No hostess around. Server lady comes up to me and I politely let her know I was here for dinner and made a reservation. She wasn't very welcoming and fumbled around the front desk area just to turn back around to grab the menus on the table.
My friend Al arrives and we order a glass of wine and hot water.
We placed our order of burrata, spaghetti, and potato gnocchi. Burrata comes out at a reasonable time. After we finish the burrata, we patiently waited and waited and waited for our entree. The table to our right got their food before us when we sat and ordered way before they did.
We pretty much waited over 60+ minutes for our meal. Our water glasses were constantly empty. I had to ask someone for more lemon, never got it until the second ask. Ugh. The restaurant was t very busy on a Sunday. Absolutely no excuse for such delay. We both would've been less upset if they had just told us sorry for taking so long, but they were just so oblivious. There were 4 people in the kitchen, a bartender and two servers who at one point were just standing around.
Food was just ok btw. I had better expectations for a highly rated Italian place. $$$