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  • ::Long story short, my husband's iPhone 6s blacked out (Screen turned black) on our 24 hour anniversary trip to Vegas (we are from San Diego, Cali). We needed a new phone asap. Went to this Sprint since it was the nearest from the Strip. Kevin attempted to help us, but was terribly unsuccessful and had lack of knowledge. He told us we would have to do a claim and it would take 1 week to get a phone. My husband and I were pissed.. We walked out, but then went back in and Angie decides to help us.. knowing we were JUST in there. She was super helpful and gave us OPTIONS to buy a refurbished phone.. mind you.. the exact same phone my husband already had. She even gave us an option to buy the phone and add the price to our monthly bill. We were like ,"No...We will just buy the phone outright." Now, we were so pleased and thankful from literally having no options to getting the SAME EXACT PHONE. Why weren't we asked this the first time around? Lack of knowledge. Please Kevin.. next time ask someone else if you're not sure how to handle a situation.:: #HappyCustomer #Vegas24hrTripFail
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