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| - If the food isn't an A or A+, then everything else has to be great for us to invest in a return visit. Unfortunately, in this case, neither end of the equation worked for us. The food was probably a B, everything else was not. We arrived as a foursome with reasonable expectations, and high hopes that this restaurant would be a winner - good concept, great neighborhood, and a chef/owner who clearly has a passion for food. As our chef son-in-law has told us, academic or corporate venue chefs really don't "get" commercial/retail and this is a classic example. Cases in point: (1) One of the evening specials was lake perch, which one of our foursome ordered. We found only after it was described, extoled, and ordered, that it was no longer available --- this was at 7 pm - pretty early to "run out" of the evening special. Why did we learn that after it was ordered? Well, perhaps because very few orders were available, and one was prepared for a staff tasting. Looks like inventory planning needs some work. (2) Two of us decided to share a bottle of red wine, primarily because we knew we could take "leftovers" if need be. As the bottle was opened, either the waiter broke the cork or the cork was bad. In any case, the cork fell into the bottle and we were told we would get a new bottle. (Of course we could - that's what any good restaurant would do.) Oh my - we then found that the "manager was decanting a new bottle" - to make a long and annoying story short, it was clear that someone tried to save the corked bottle by straining it -- no joy, there was till cork debris. (Why would anyone assume that it wasn't visible?) And by the way, since it was "decanted" that meant we couldn't ask to take the remaining wine home. (3) At no point during the previous two issues was there any apology, any appearance by a manager to find out what they could do to ensure customer satisfaction. We were presented with the bill, which we paid - and still no manager appeared to ask if we were pleased with the experience. Once again, unless the food is so exceptional that any customer service lapse can be overlooked, a new business needs to watch every single detail of the customer experience. With B or B+ food, this becomes even more critical. We decided as group to give this new business a couple of months, then revisit in hope that management has customer experience figured out.
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