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  • Great place and location with an awful staff and horrendous service. I expect D&B to be an electrifying fun place with a high energy, friendly staff, especially at its location in the Westgate entertainment district. I know this is a new location and maybe it was the pressure of a grand opening deadline that forced them to take anyone with a pulse to fill positions. We all hope the unqualified, non-customer service staff members are weeded out and replaced by quality, hardworking, friendly and honest individuals. JT was our waiter and he was terrible!! When you're in a profession that customarily rewards service with tips that reflect the level of quality, it's amazing that customer service is a problem. Many people are willing to pay for good service. A large part of the blame belongs to management. Lack of training, engagement and awareness of what's happening in their establishment is reflected on the staffs low-level performance. With the Westgate area build-up, service and hospitality will be the difference in the competition with the east valley.
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