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| - I went to this dealership for the last 17 years and they WERE great. For the past year, I have been told one story about something being wrong that was under warranty by purchasing from them, surprising the service rep, then the next visit, it was fine suddenly. I was that "timing belt is slipping". I was laster told this last visit that doesn't happen. It would break.
My last visit, they broke my cruise control button that pressed in and worked fine on the way there. Then after a service rep put a new leather steering wheel cover on , all the sudden, the button wouldn't press in after we left and I tried using it. so I couldn't use it anymore. They denied responsibility. Also, they caused an oil leak and told me it was already leaking and would cost $1900 to repair. Corporate told me to go to another Honda dealership to verify. The manager took the situation over at the dealership from the device rep who was doing fine, which I think was in bad taste and extremely unprofessional.
On another previous visit, when I got my car aligned after a bumper hit, they also told me my steering column threading needed redone for $800, then the next few visits, their multi point inspection found nothing wrong in that area. This was even a note on a paper then disregarded the next visit. This is crazy!
Since corporate can't take care of their problems with one call, I told them I'm done with Honda and will go elsewhere to take care of this. Incidently, the part for the cruise control OEM I found for about $15, and they wanted to charge me over $300 to fix it. This is how they deal with you, BUT TEXT AND EMAIL ME TO BUT A NEW CAR THE SAME DAY OF BAD SERVICE!
No thank you.
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