I took my German Shepherd to the grooming department for the first time to help get rid of some of the dog hair issue, the customer service in there is horrible. Nobody working in there looks like they like there job :( makes it difficult to want leave your animals with them. Anyway... My German Shepherd was supposed to have a bath, dried and brushed out, her under coat was still wet. And her fur looked like how I brought her in, I was wondering if they even did anything... needless to say she won't have to worry about going back. As far as prices, well I guess you get what you pay for here.