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  • This particular location needs to get their act together. Sadly, it's the one closest to me. It pains me a little to give 2 stars because Panera food is really good. If this review was only based on food, I'd give 4-5 stars. But this review is about the Metro location and how they roll. Today, they forgot my Thai chicken salad. Last time, I got a half sandwich but was charged for a full one. Another time the girl at the drive-thru was in a rush, practically threw the bag my way, it fell and landed on the ground. Guess who had to get out and pick it...in the rain? Yup, you guessed it. Awesome. The reason for drive-thru is so we don't have to get out of our car, sheesh! I'm still bitter about not getting my Thai salad today. I didn't check the bag before I left the drive-thru so maybe it's partly my fault, too. Guess I just expected the food I paid for to be in the bag. Imagine that?!? Next time I want Panera, I'm heading to Arrowhead. Haven't been to that location yet. The top of my receipt says Accuracy Matters... (insert eye roll here).
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