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| - I was so excited to try out Giada's new restaurant in Vegas. I love Giada's cooking shows, and have several of her cookbooks, so I'm a huge fan. That's probably why I was so let down when I had one of the worst dining experiences here.
My mom and I made a lunch reservation at Giada's. The location is great and the decor is lovely. We also had a blast in the photobooth. We were seated next to the window overlooking the strip, we was nice.
After being seated, it probably took 10 minutes before we were greeted by a server who poured us water. Than we waited another 10 minutes for our actual server to greet us. Since we had already been at our table for 20 minutes, we were ready to order. We ordered an antipasti to start (mozz with citrus chili pesto), the arugula salad and the tubetti pasta. Well, after waiting 45 minutes, a server brought out our pasta. We told her that we never received our first two courses and really didn't want our last course until we could have the others. We also were never brought bread, and when we asked about this the server more or less rolled her eyes. I also must add that it was nearly impossible to get our water refilled. I think I had my empty glass sitting on the table for 35 minutes before I tracked someone down to ask them if I could have more water.
So finally after another 20 minutes after sending our pasta back, our antipasti arrived...in a chipped bowl. So had to send it back again. Another 15 minutes passed...I will say that the anitpasti was very good and I would recommend it. Next the salad was brought out (for the second time). It was also pretty good, my only thought was that it had too much dressing. And then after another long wait, the pasta was brought out again. We were told that the pasta would be remade. It was very obvious that this was the same pasta that was brought to our table 45 minutes earlier, just heated up. The pasta was cold and the top of the pasta was stale. Finally we were given the bill, which not surprisingly took forever to get the server to take our credit card.
The service really needs to change. Our server was pretty horrible, and all the other tables around us were experiencing the same issues. The table next to us said they had to wait 1 hour before they received their drinks, and another hour just to get bread. The table next to them walked out. I don't know if the issue is the servers, but it all stems to the management which definitely needs to change if this place is going to succeed.
In closing, I will not return to this restaurant nor will I recommend it, which makes me very sad to admit. I will continue to cook Giada's recipes though...at home that is.
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