Came here for my birthday dinner earlier this month since this place has almost 5 stars and figured it would surely be a great experience.
There were 5 or 6 other parties dining in addition to my 2 person party (it was not a busy night by any means). It took almost 15 minutes for our waiter to even greet us. I mean it was to the point of getting really awkward and I almost walked back up the hostess to ask if we could please just get some water. Finally ordered some water and two mixed drinks. After nearly 10 more minutes, ONE of the mixed drinks arrived. Another 5 or 7 minutes go by and I ask our waiter if my drink is coming and he said 'oh yes it's on it's way'. I get my drink a few more minutes later (it only had 2 ingredients according to the menu) so I assume he forgot about it somehow. Then I ask if we can please get the waters also (at this point we had been there for more than 30 min).
We ordered our food and it arrived in an appropriate amount of time. The sushi was good and the green tea tempura ice cream was good too. It's just such a shame that the service was so awful. We had at least 3 different waiters including, I think, a bus boy at one point who clearly didn't have experience waiting tables. What gave that away was when he stopped by our table and pointed at my drink and said "is that thing any good?"
Just a really strange dining experience and the wait staff seem really lost and confused.