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  • Downgrading from three stars to one, due to a disastrous experience on Easter. We called a WEEK in advance to ask about vegetarian options, and were told that they could accommodate with no problem, even though it was a set menu. Turns out the "accommadation" was nothing but an appetizer from the non vegetarian version of the menu with the meat taken out. Still charged the same price though! When we emailed to complain, they sent us back a truly patronizing email. "We had several vegetarians that dined with us on Easter and were very pleased with the options." So you know, clearly its MY fault that I didn't enjoy whatever half assed entree they chose to throw down in front of me. If it was my kitchen, I would have been ashamed to send that dish out to a paying customer. Every restaurant has an off day... to me its how they deal with it that decides if they are a place worth returning to. For example, we visited Nittaya's Secret Kitchen last night and had some.. problems with the service. There was a mixup in the kitchen that resulted in our entrees being served roughly ten minutes apart. Not a great impression. What was great was that they apologized, took full responsibility, and asked what they could do to make it better. They did not say to us "Well the other customers got their entrees ten minutes apart and they were fine with it." We have every intention of going back to Nittaya's. Marche Bacchus? Well lets just say I wish this had happened last year so I could have had my rehearsal dinner elsewhere.
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