Went in on Friday needing to ship a car key overnight to my friend in Salt Lake City, UT. In the course of the conversation I told Michael (store agent that assisted me) that I would be leaving to drive to Salt Lake on Sunday night, but that my friend needed to have the key on Saturday to begin working on the car. Michael assured me that the key would be delivered by 9pm, but he could guarantee delivery by 10:30am for a couple of dollars more. I accepted the 10:30am delivery.
The package was delivered on Monday at which point I pulled out my receipt to find that the expected delivery date read Monday 10:30am. I called the store this morning and was asked to call back to speak with a manager tomorrow. About 30 minutes ago I received a return call from Michael during which he lied about having showed me a chart with delivery options, and had told me that deliveries on Saturdays could not be guaranteed. He stated that he had already talked to the store owner who refused to refund the charge because the package has already been delivered.
In short, I paid $43.48 to ship a package with a service called "NEXT DAY AIR", with repeated assurances of its timely delivery, and was lied to in store, and further upon follow up with the store.
To send something 650 miles on Friday and have it delivered Monday I could have used the USPS and paid 49 cents.
What can brown do for me? Eat brown.