I've been here a couple of times and have been very impressed with the level of service here. I've been to other chains in the past and this is so much better. They take their time to listen to you. You pay a little more than you would at another chain but the service is well worth it. They are completely thorough and very meticulous when they cut your hair. I've had my hair cut by a couple different barbers here and have no complaints.
I've read some of the other reviews on Yelp and I have to agree they could use some better organization when you first walk in. There isn't someone to initially great you or to tell you how long the wait will be. But even when it's busy, there is not a long wait. So they may be a little short on service when you initially walk in the door but where it really shines is when you're in the chair.
This is definitely my regular place I am getting my haircut.