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  • I along with 50 other individuals were in Charlotte for about 3 weeks for work training. We were given a certain amount of $$ to spend on laundry every week and therefore, had to budget and plan our laundry trips accordingly. The first time I went to AJ's, she was very friendly and took my clothes to wash, dry, and fold. She charged me $48 which I thought was pretty steep for the amount of clothes I had given but I didn't think anything of it and moved on. When I got my clothes back, she gave me SOMEONE ELSE'S clothes in addition to mine which was just careless on her part. The second time, I took in less clothes to wash, dry, and fold. She told me it weighed 24 lbs and so, $72... I was speculative (because that would be half my suitcase) but didn't say anything at first. I then came back and asked to see the scale. She reweighed my clothes and says "oh, actually they're 26 lbs" I looked at her and said "the line is between 10 and 20 lbs, how does that make sense????" and she proceeded to say "oh, you're right, it's 13 lbs"....... she didn't even apologize. How do you confuse 13 with 24 lbs?????? She has one job and it's to read a scale accurately and to charge customers fairly. Her lack of apology and similar instances like mine prove that she is overcharging on purpose and is downright careless. Other instances: -she lost one of my colleague's dress shirts and he went back twice but no luck. -A lot of my colleagues complained about the steep pricing for what little clothes they brought but we had no other choice. -one colleague received wet clothes that were folded -another colleague's clothes were misplaced for a few days Luckily, we found another cleaners nearby and will be going there for the remainder of our trip. I would like to add (in response to below) that AJ's Cleaners is not out of anyone's budget otherwise we would not make frequent trips here. I absolutely understand the meaning of a premium, that's primarily why I went to AJ's for the second time. However, customers expect quality, care, and one's attention. Reading a scale can't be too difficult, can it??? I guess it is for this business!
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