I visit Ulta every chance I get. I know the staff Changes a lot. Also, customer service is different for every client, however , since I'm a regular, I've been able to find nice staff who knows me. They are friendly and attentive. Can't speak for everyone but the ones who help me always are. I realized I hadn't written a review. I usually don't for places I frequent but I always find what I need. Today I got a replacement for my Stila lip plus a few other things. There's always something I need. LoL