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  • Decided to give this location another try a several times after my last post. I can honestly say that I am truly done with this location. I still like Texas Roadhouse I just won't be visiting this location again. The "Owner" Kerry is a prick and does not care about his customers. During our last visit which was late March 2016 my wife started choking and vomiting while eating her prime rib. We did our best not to make a scene as we didn't want to gross the other patrons out. My son even almost vomited (normal reaction when you see someone else vomit). We didn't mention anything to anyone other than the server that the peanuts container needed to be discarded because of my wife vomiting in it. Afterwards, we took my wife to the ER because some of the meat was still lodged in her esophagus. Basically, she could still breathe and function but she couldn't drink or hold anything down as there was the blockage. Our family friend when she found out called Texas Roadhouse and explained to the "owner" what had happened and that since my wife and I were loyal customers as we go to Texas Roadhouse at least once a month if not twice a month for dinner passing up several streak houses along the way that it would be nice if Texas Roadhouse comped a meal for us. Keep in mind I did not know or expect that my friend called the restaurant on our behalf. She simply texted me and told me she called the owner Kerry and he wanted us to call him when she my wife was okay. Well my wife was stable and in the care of the ER department so I decided to call the owner Kerry. After waiting over 10 minutes on hold he finally gets on the phone and I tell him who I was. I told him that I was calling him because my friend had said that he asked us to call. While I was talking to Kerry I could not believe how uncaring and how such a prick he was. He said how is it his (Texas Roadhouse) responsibility for what happened. I told him we weren't looking for a hand out (complimentary meal) that I was simply calling him back per his request. I explained to him and out of respect of other customers we kept the commotion down as to not gross out the other nearby customers. Kerry was such a prick and not empathetic at all. His attitude over the phone came across that he didn't care and that I was simply bothering him. So now it is my mission that others know how the owner at this location does not care about his customers. This location is the not best at customer service anyways at least not consistently. We simply over all of our visits since this location opened chose to ignore the poor customer service, routinely having to send our meat back to be cooked the way we asked for it to be the first time. We still chose to give our business despite Black Angus having much better tasting steak and Long Horns both located next door having much better customer service. I sent an email regarding my complaint and the general manager called me back and left a voicemail asking me to call him back but I didn't bother because I am done with this location. After posting my experience on social media I will be letting corporate know as well.
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