I recently purchased a television for my master bedroom so I went to Cox Cable to pick up a cable box. That should have been a simple process.The employee tried selling me all sorts of packages and all I wanted was a cable box so after politely declining all 300 sales pitches I finally got it !! Victory was mine !! I get home and it doesn't work. Called the 800 number and the employee at the store forgot to even put it on my account, too busy trying to "upgrade me" So I had to take it back. When I do take it back a couple weeks later after 45 minutes the guy there says they do not have any more boxes but I can drive to Fairview and pick one up. So two trips to the "solutions" store and a phone call and still don't have the extra cable box. Took the guy 45 minutes to figure out they don't have one. Funny part was he says they always run out of boxes on the weekend so I said then you should load up on them. His response was they just run out anyways, like there was a line around the block for cable boxes and the store was full of them this morning.... NOT !! If you routinely run out of a product you are selling,shouldn't you take corrective measures rather than shrug your shoulders and say uh huh huh we like always run out of them or something....... was like dealing with Beavis and Butthead. I had to call them twice and here's a picture of the calls over an hour on one phone call over one cable box. Unbelievable