| rev:text
| - I chose this company based on a neighbor's recommendation. Although he seems to like to overpay from what I can see with other projects. Not that that really really matters, except maybe he doesn't do much research.
Anyways, about American:
Daren was my salesman's name, he happens to not be there as of this writing and last week was his last week. Interestingly enough.
He was great, very helpful, very knowledgeable and very transparent.
On to the scheduling and real issues here at hand. I scheduled the roof reinstall with regards to timing that would work well for my family. They show up early and make a lot of noise obviously. So I asked that it be started Monday 10-12-2015.
They showed up last Friday 10-09-2015, at 630am or so, waking up my whole house. Ringing the doorbell, where we have a sign that says "don't ring doorbell, babies sleeping". I have two young kids and don't need my kids woken by salesmen etc.
Strike one.
Then they turned off my solar panels, against my agreement. My wife saw them and asked what they were doing and they told her. She came back and told me.
I then received a phone call from their new project manager, orig one left company too, (another sign?) , two guys leaving the company so soon into my contract, hmm?
He says yea we need to take off your solar panels today and they will come back on Monday and start your roof. This was never agreed upon.
Strike 2
So they expected me to have my panels sitting on the ground for 3 days losing energy production and costing me money.
I told project manager it wasn't acceptable. They called back and all a sudden they turned my power back on and left.
I never heard back until after 5pm that night, Friday. Their director of Ops emailed saying they will look into it basically.
Monday 10-12 they were obviously supposed to be here, and no one showed up, no one called, NOTHING!!!!!!!!!!! Horrible service.
Again my family planned AROUND this for weeks. This is a major disturbance to have a $16,000 roof re-done. And no one shows up, no one calls, no communications.
Now I finally get an email at 4pm today and the director of ops, doesn't answer his emails, numerous phone calls until now. He cancels the contract, with NO EXPLANATION.
I have now called him many times, and his manager , who is the owner as well.
Emails, calls to accounts payable, director of OPS, and the CEO fell on deaf ears for days.
Finally she calls the cops, and doesn't get me my refund in a reasonable amount of time.
They had no problem running my credit card very quickly, but a refund, "oh that has to go thru a process". BS, refund the CC, takes 20 seconds. Stalling and keeping my money in bad faith.
They aren't interested in customer service, cancelled my contract in BAD FAITH, with NO communication and for what reason? None given.
I believe they probably overbooked, and didn't need my business. Mind you I signed the contract in JUNE!!!!!!!!
One very unhappy customer who will find another company who I am sure will be happy to take my $$!
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