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  • After being a loyal customer of Bay Bloor Radio for the past 10 years, I am dismayed to rate the store with the poorest rating available to me. I learned that they're great during the sales process: Great consultation, attentive sales attention, and tons of patience. However, I also recently learned that they give you the converse experience when you go in for service. I walked in because my recent purchase is defective. Upon hearing that it's not a sales opportunity, the salesperson who welcomed me immediately became abrupt and sent me to their "shipping" desk in the back of the store. It goes downhill from there. I spoke to the manager, and the bottom-line is they can't help me and I have to go directly to the manufacturer. In his words, "there is absolutely nothing I can or want to do". They claim that the manufacturer won't allow them to exchange or service the product. In summary, they're great when they want your money. Once they have it, you're on your own. I am dismayed to conclude that Bay and Bloor is unsatisfactory and you're better off going somewhere else. Or, make your purchase here and hope and pray that nothing goes wrong.
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