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  • I was a customer that went to this Einstein's 1-2 xs a week, and bought a dozen bagels every week. For the last 2 years, I have boycotted this place. I haven't stepped a foot in this Einsteins for 2 years. I will NEVER go back again. I had seen it all with the HORRIBLE workers there. Bad attitudes... ignoring customers... taking a break out back for 10 min while I was standing there, and they knew I was there... getting the orders wrong... smashing my bagels, because they CONSISTENTLY REFUSE to use the bagel cutter, because the excuse is, "it's already been cleaned"... nasty attitudes... being told they were out of bagels, and they wouldn't bake anymore (when I wanted to buy a dozen)... bagels are consistently different sizes, and very small compared to all the other Einstein's I have been to... I had called and spoken to the manager to complain of the issues with the workers, and it was basically blown off. The thing that finally did it for me was when I went in (the last time I ever stepped foot in there). The Hispanic looking guy who always looked like he hated everyone, and looked like he was going to snap and go on a shooting spree, started threatening me. He started with his nasty attitude, and said the bagel cutter was already cleaned, and closed down. I told him how I had spoken to the manager, and he said they shouldn't be closing down the bagel cutter at noon. He started threatening me. I ran out of the store shaking. No one expects to go buy bagels, and have it turn into that. It was a horrendous experience. I called the Complaint line, and holding back tears, I told the lady the whole story. She couldn't believe it. She said she was going to have the regional manager call me. I will tell you this---there is something wrong with the management. When I talked to the regional manager lady, she did not seem to really care. No concern that their employee threatened a customer?? She "appeased" me by sending me a couple of coupons for a free bagel sandwich. Bottom line: I am convinced by what I saw, that the workers (all young) definitely have to be on drugs, or something....And, for some unknown reason, upper management does not care AT ALL. There is something wrong with this place. I have never seen anything like it. AVOID this nightmare place. If you have to get bagels, go to Paradise Bakery/Panera on Ray and the 101, or go to the Einstein's on Ray and Rural-their bagels are fresh, huge, and the people are normal. Don't reward this place with your business.
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