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  • AWFUL experience today! I went through the drive through around 5pm today and to my surprise there weren't many people in line. The line was 3 deep, 4 with my car, and yet I was stuck in line for over 20 miinutes! I finally gave the lady my order. "The Ultimate Chicken Grill PLAIN, just the sandwich please". As I waited in line to reach the window to pay for my order the car immediately infront of me jumps out of line and speeds off! Poor guy was so frustrated about his wait that he drove away leaving his food behind. I am now at the only window that is in use and get ready to pay. She asks me what I ordered. Again I said "The Ultimate Chicken Grill PLAIN". She looks in the bag, asks me for my money, hands me my change and I drive away thinking about the yummy sandwich that is in that white bag. I make it back to the office and when I open up my bag it is not PLAIN like I asked for and clarified at the window! My sandwich was dripping with sauce and had EVERYTHING on it! I'm on a new diet and cant have all of the nastiness that was all over that poor chicken sandwich! I was now a little angry and hopped back into my car to have them correct their mistake. When I got there I explained to the young lady what the problem was and she was very nice. She turned out to be the only pleasant person during my whole experience. She asked the staff to fix the problem and as they were fixing it I could here them arguing with eachother about whose fault it was. Personally I dont care who messed up!!! The fact is that I am starving, upset, and now in a hurry, but all I hear is what sounds like a teenage he said you said going on. I'm very disappointed in this Wendy's because I have never had a problem with them. The only reason they received two stars was because they DID fix the problem and my new sandwich was piping hot. Other than the freshness of my sandwich I was extremely dissatisfied.
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