Arrived around 12:40am and was promptly checked in. We were told that there was 1 patient in the room and then we would be next. Ok... smooth. So we wait... then 5 mins later a man comes out with his dog so we think we are next but nope, we still wait. During the 45 min wait, a man walks from the back because his dog was in the room and in walks two ladies who have a dog in the back as well. Now we are still being patient but what exactly is an EMERGENCY ROOM if things are being treated like an emergency? After 50 mins in walks 2 guys with their pup and after they are checked in they sit down only to be called to the back 5 mins later!! The front desk girl was so monotone and lightweight rude to the older man(who was at least 75yrs old) and the older lady who came in to pick up her dog. They just wanted to be clear on their home going instructions but she clearly had something else better to do besides her JOB!! So to make a long story short, we left after an hour without being seen or updated on when we would be seen. Nice hospital as far as the look goes but sucky personalities and even suckier customer service!!! Boooo I wanna give 0 stars but it won't let me!!