I needed to upgrade my phone so I scheduled an appointment and I came in on my scheduled time to wait 20 minutes past my appointment. I scheduled an appointment because I was going in during my lunch hour. I expected them to see me as soon as I walked in 5 min at the most. At that point I figured I would not accomplish why I went there in the first place. I went to let the girl know I was leaving due to the wait, and instead of making it better. All she said was "okay"
I was already thinking of switching carriers because of issues from the past, and now I will for sure. They wasted my time once again.