I love In & Out burgers! Hell its the only burger I will eat when out. All I can rate them on is the performance of their food preparation. I don't know what's wrong with this location but they have a tendency to mess up every single order I have placed in the last month. I don't know if they are under new management and the manager doesn't care about who he is hiring but I am completely turned off. They are rude, they can't take simple order down, and if the succeed at taking it down right then their food prep staff messes it up every single time. I called to complain directly but was transferred to a call center who addressed their horrible service with a "Dine with Us"
We used the dine with us and again had a horrible experience. They can't get their orders correct ever. Worst In and Out and I have been to many many of them in this state and every where in California.
I highly recommend yelping and then calling their call center. Let's get the people who shouldn't be employed out of this place.
Don't even get me started on their drive they times 20mins with 3 cars. They should see how stores in Cali handle crowds of people and what seems like on most days never ending line of cars. 20mins is absolutely ridiculous for this location especially when there's only a handful of people inside and about 3-4 cars in the drive-thru. Step up your game.
Flipping burgers is not rocket science.