If it were possible, i would give this company NO STARS
I have done a lot of traveling in the past few years and have tried out various bus and train companies, and this is by far the worst.
I showed up to my designated stop 20 minutes early. Loaded my bags and got ready to board the bus, I tried to explain to a man that was supervising the stop that I was unable to print my ticket but had the ticket image on my iPad. I tried showing my ID and the ticket and he very rudely cut me off and yelled "NO! You can't get on without a printed ticket! And i am not going to tell you 18 times the same thing, so you can just stop asking and get the hell out!"
Now, I understand you have a policy. But was that necessary?? Could you not practice any leniency, especially considering that there were only 2 other people on the bus. And was it necessary to yell, swear and be so rude?
I understand that a lot of Suburban's clientele is college students, but that DOES NOT give them the right to yell, curse, and treat us like crap just because we are younger.