Booked a reservation on Valentine's Day here (I know this post is a bit late). When we arrived there was a crowd of people waiting. We speak to the hostess and tell her we have a reservation for two. She looks it up...and there is no record of a reservation. That was the first warning. She told us not to worry and that we would be moved to the top of the list and invited us to take a seat. After about twenty minutes of waiting we approached her again to which she replied, "How can I help you today?" She had no recollection of our previous conversation. We reminded her but she looked at us blankly. We asked how many people were in front of us because at this point we were fed up. She told us we were third on the list...so what she told us earlier was a blatant lie.
Once we were finally seated the waiter we had was great. He forgot to get us something we asked for but his kindness made up for it. However, the table we were seated at was like a see-saw. A little weight on one side and it would lean in that direction with a thump.
The food was okay at best. Bland and overpriced.
Overall, even with the kind waiter, I won't be eating at this or any other Claim Jumper again. The only reason we stayed was due to the fact it was Valentine's Day and it would be a nightmare to find another place at that hour.
The experience was ruined right off the bat by the hostess and nothing could really make up for lying to our faces.