I have had Verizon for several years and I just went in to ask them a question mind you there were two other customers being helped already. There were four employees, none of them acknowledged that I was there or even said they would be right with me. I waited for around 20 minutes just to see if someone would help me but no I did not receive any help nor did anyone say anything to me at any point. I have never had such poor customer service at any place I will never return!