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  • Desperate times - a dead coffee maker.......... Call for desperate measures - shopping at Kohl's......... The fact I dislike this store makes me an anomally. Some of my best friends and a good portion of the free world shop at Kohl's. What burns me up is shopping while looking over my shoulder! What am I looking for? The next sale, the "mother" of all sales to drop! And darn if it didn't happen on my last visit! I found a coffee maker "on sale" at a great price, arrived happily at the store, was ecstatic to see it on the shelf, and then went to pay. The cashier asked if I had any coupons and I said I didn't - because I didn't. Before my receipt finished printing, I was unhappy. Coupons! She said coupons!! And of course I raced home to find out what "deal" I missed. Turns out the deal was HUGE!! 20% off + $10.00... and could have been more if I signed up for emails and text alerts for sales. Hmm, let me think....NO! The 20% + $10 had no strings attached and with those I went back to the store. The five stars part?? INCREDIBLE customer service!! I explained the story to a very kind customer service lady, and without batting an eye she credited my AMEX the value of the coupons!! Terrific outcome - but I absolutely hate the "game!"
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