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  • they had the best price around for the item i wanted. on arrival the the was not as described in the ad. clearly their error not mine. when i called, they said to ship it back at my expense, if the item proved to be not as described i would get a full refund otherwise there would be a 30% restocking fee. the return shipping was $25 so i called back and requested a prepaid shipping label which was granted by another agent w the proviso that i would be charged back for shipping if my claim was untrue. i took 20 mins and took a bunch of photos to show the item i bought was the wrong size using a dial caliper and tape measure, then wrote a detailed description of the error i only got a partial refund. never got any response to my calls, had to file a time wasting dispute with paypal, which they did not respond to, then had to file a claim which they did not respond to, then paypal had to investigate and issue the remaining refund. this is dishonest customer service, not poor service. it is systemic, see the review by Amy L on 11/3/12 or KN on 3/23/12
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