I can't really say I am surprised by my disappointment with this store. I worked for an Old Navy back in Indiana for a couple of Christmas seasons, and can't say the ones out here aren't any different. The staff is rude/lazy (can't understand how you work in a story and walk past a person/couple three times and not once say hello or can I help you find anything).
The prices don't seem to be any cheaper than any other Old Navy (and this one is an "outlet", so I was looking for REALLY REALLY low prices).
Will probably try to avoid this and continue to shop at the Gap outlet in the same mall.