I'm a basic classic manicure kinda gal (only nude mani/pedi for me) and I refuse to step into dirty places. Sure it's not that busy, they speak a different language, they dress causal BUT they are clean!!!!! I like that I can walk in anytime and never have to wait (but I always call ahead and have never been refused), I like that it's clean and quick. My only wish is for them to use disposable tools but it's not the end of the world.