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  • I just posted this to Southwest's facebook wall. Their refusal to rectify this simple issue is absolutely souring my opinion of their airline. Southwest, I have been a loyal customer of yours for over a decade, and am very upset about the customer service I am receiving from Southwest. I was thrilled to fly the new international service from Phoenix to Aruba. Since the flights don't originate out of Phoenix I bought 2 roudtrip flights to get there. On 8/10/14 I noticed that both of my fights dropped in price. I tried to rebook my flights on the website but was getting an error message. I called customer service I spoke to a representative who re-booked the flights for me. After she made the adjustments, I received one email confirmation referencing only one of the 2 flights. I asked her about it, and she stated it was because she was on the international line. She assured me that both flights would be credited, and all I'd have to do is reference my confirmation number and fly by 6/6/15. Well, it turns out that the credit for one of those two flights is not being recognized when I provide my confirmation number as the rep instructed. When I called customer service they said there is nothing they can do. This is literally $35.80 - not a large amount. Out of principal, however, I believe Southwest should take ownership and correct this error. As a customer, I should not be penalized for a mistake made by a Southwest representative.
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