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| - As much as I still love Yola's for its ambiance and great-tasting coffee, unfortunately my last experience there was quite disappointing and felt I needed to update my review.
A friend and I were there on Dec. 30, around noon. We approached the counter to order and were told we'd have to wait a few minutes. No big deal, although they do seem to be consistently understaffed at busier times. We ordered two coffees in mugs and were told they were out of mugs. Again, not a huge deal but couldn't understand how this could be when they always default to paper unless a mug is specified, which isn't often. Sensing my disappointment, my friend found a used mug and handed it to the barista.
We sat down next to a table containing items that previous guests had left behind (two coffee cups and used napkins), despite a nearby trash receptacle and dirty dish station. Why some people can't clean up after themselves is beyond me. However, as another reviewer pointed out and because this is a considerable issue, Yola's needs to have signs reminding people to return used dishes and dispose their trash.
And so we waited. And waited. And waited some more. It was a good 30 minutes before our coffees arrived. I took a sip and it was obvious my latte was not made correctly, requiring a return trip to the service counter. Similar errors have occurred on past visits, making me question their order-fulfillment system. My companion and I lingered for a couple hours, talking and drinking. We were approached at 2pm with an announcement that they would be closing at 2:30. What?? I asked why and was told "Oh, just because of the holiday and everything." Ummm.... what holiday? Mind you, there was no sign on the door or counter area indicating the early closing time, and there were several confused customers still in the shop. Thankfully, we had finished our coffee, but we left baffled and unhappy.
Although Yola's is still a nice, cozy place for coffee/breakfast/lunch, I think they need to work on a few things to improve service and the overall enjoyment of their guests. If the owners are reading, I would also suggest installing blinds or shades on the large expanse of south-facing windows. It's almost impossible to sit near the window on a sunny day, unless you like being blinded. It also gets very hot. Lastly, 4:30 is kind of an odd closing time. Staying open until at least 5 or 6pm seems more reasonable and customers wouldn't feel so rushed.
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