Okay where do I start...i rented a car for 2 days frm hertz rent a car. I turned it into the concierge desk like I was asked to. They picked up the keys but not the car.. then they charged me another additional 131 dollars...in addition to a 200 dollar deposit. They held 300+ dollars off my vacation money for over 2 days AFTER I returned the car. They admitted that it was their fault but they would not release the money because they couldn't... I had to call oklahoma. I spent 2 days an hour+ each day on the phone trying to get my money back. This was a large portion of my vacation money. We could NOT go out to eat or do anything without this $$. I will never use them again!!!!!!