We have used this facility a number of times and everything has worked like clock work. The only reason I gave them 4 stars this time was that we had to wait quite a long time after we parked our car and it was very early in the morning and it was quite cool standing outside when we were not dressed for it. Then it also took long time to get a shuttle after we got outside of baggage claim. I have never had to call for a pick up since it said to only do that between 12:00 am and 4:00 a.m. and we got in at 10:30 pm but soon after I called and they came and the driver we had did not help us nor the other couple with getting out bags on the bus but he did help with bags to the car... I am guessing to make sure he got a tip - very friendly though. Would use again but just had to post our latest experience.