Everything is great.
Just small place and long wait times.
ATMOSPHERE: Really casual. Typical fast food joint vibe.
SERVICE: Cashiers are always very helpful with the menu and efficient in taking orders. The wait for food to actually arrive does take some time. So service may seem slow, but worth the wait! (The fried chicken leg and thigh takes 20 min to cook. They do warn you about the wait when you order.)
PRICE: Reasonable. Especially the (delicious) pork buns - two buns for $5! Some may find the fried chicken combos a bit expensive compared to other fast food chains that serve fried chicken, but the quality of the chicken is much better here. So I think it's worth the price.
FOOD: So good. I've only tried a few things so far: the fried chicken (steaks, thigh and leg), pork buns, fries, Taiwanese appetizer platter, and bubble tea - and everything has been very tasty. When dining in, there are a slew of spices to choose from with which you can add further flavour to your fried chicken and/or fries. I love the chicken as is - especially the spicy thigh/legs are flavourful enough.
Every time I have a hankering for fried chicken now - Koo Koo is my go-to place. It's dangerous because it's SO close to home!
Highly recommended.