These guys found a way to go from a perfect five star yelp review to a one star review faster than any business I have ever seen. Today we sold Carmax our used Audi that we no longer needed. They gave us a fair price, the speed of the car buying process is astonishing. I walked out the door telling Rebecca the finance lady (who was fantastic as well) that next time I am in the car market, Carmax would be my first choice of dealers. This is the way car buying should be.
I was about to publish my positive yelp review when I got a call from Rebecca letting me know she forgot to give my drivers license back before I left. At this point we had already hired an uber to take us to a restaurant in Tempe, about 20 minutes away from Carmax, and about a $30 uber fare. Rebecca did her best to get them to simply have a service driver bring me the ID, but corporate bureaucracy won in the end. Her supervisor refused to even admit fault in the matter and did not have the good sense to simply hop in his car to deliver it and solve the problem like any sensible businessman would do. So instead of trying to save a few minutes and a few bucks for the corporate bigwigs, he actually chose to refuse further business from me. I buy and sell cars like a drunken sailor at times. Saving less than $50 could easily end up costing them thousands in lost business from myself and potentially a boatload more if fellow yelp folk see the total lunacy of this situation.
Update: when I arrived at the dealer to get my license, Henry came to his senses and offered to pick up the tab for our extra uber rides. You got your five stars back but I will not refrain from telling an accurate story for the sake of the review. Thanks again to Rebecca, she was fantastic.