The staff at any sprint store are usually nice. My rant about Sprint and not just this one but any of them is that when you ask about new phones that are out in the store they really don't have knowledge of the product other than what customers already know. The customer basically has to buy the product and try it out for themselves or just wait till reviews come out about it from other disgruntled or happy customers. Wish Sprint would have their employees go through training on all new products so they can be knowledgable for the customer.