This is the worst car dealer ship I've ever done business with. Very unorganized. I'd give the sales department two stars only because the gentleman I was dealing with (Tyler) was super helpful. But he was the only one.
The service department is the worst in all Nissan dealerships in Calgary (I've almost tried them all!). I had to travel 4 times to their shop to change my defected car speaker. First time I went there, they forgot about my appointment and said they are sorry. The second time, they said they have changed the speaker for me, but they lied. Third time, they said they didn't receive the part they ordered, but they didn't tell me and they didn't cancel my appointment.
To make it even worst, I had free services on my packages, but they charged me for it. They also charged me for extra maintenance on my car that wasn't necessary and I didn't ask for it. This is how they replied when I contacted them: "We are all independently owned and charge what we feel is fair for the work that gets done. "