So we had originally had a good experience adter the owner staydd late to alter my hubbys hugo boss tux for a event. Then months later I returned with a very expensive and complicated gown that I needed extensive alterations on for a black tie event. I payed a hefty fee in advance to have the dress ready by the following saturday. When i came in to pick it up hours before the event, (and in full hair and makeup) and the dress hadnt been started yet! They had put it in the pile to be ready for a week later! I sat there fo an hour and a half sweating my proff. makeup job off anxiously waiting for the dress. When they were finished it looked great, but I should not have had to deal with the stress and last minute rushing.