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  • Oh Tea Station, where shall I begin? You and I were pretty good friends when we started to get to know each other, but then like an abusive ex gf, you started showing your bad points really quickly. I have been going to this place for months but after sampling other boba tea places around the area, I now know there are better places where customers are actually treated with respect. Why do I have to bring up respect when talking about a cafe? Because it has all to do with service. Or lack thereof in this case. There are two wait staff members here, a boy and a girl, who always seem to be giving not only me but other customers a hard time when ordering drinks. I even experimented different ways to order drinks (Pointing to the drinks on the drink counter, speaking slowly and enunciating each word, learning Taiwanese (Okay, maybe not the last one but I might as well have)) to lower the aggravation or pissy meter off of these wait staff members. Nothing works. They will often get annoyed or angry that you can't get your order right the first time. I have worked front of the house in cafes before larger than this establishment and I have not once showed signs the level of discontent or disrespect these guys show. It's gotten from me being embarrassed thinking I made a mistake to being embarrassed that they don't know how to do customer service. Probably the only constructive criticism I can say is to retrain these two wait members or get a touch screen so you can punch in your own orders to save time, money, and customers. But enough of the bad, the good is that their drinks are consistently good and there are some very good helpful members of their team like the older pudgy guy who usually mixes the drinks or the young short girl who always seem happy to have a job. I would give this place one star if it wasn't for the consistency of their food and drinks. Remember, people will go out to eat at places with good food and drink but they will only comeback if there is good service to match. My advice? Why take the abuse? Try Volcano Tea House or Fresh Cup down the street. At least they won't chastise you for messing up your order or nag you on it.
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