rev:text
| - I really want to love and support this place, but it is a mixed bag here. Food, location, and ambience are great, but it is the lackluster service that is standing in the way of me ever returning. As another reviewer mentioned, the service is best described as "aloof".
The first time I was there during the middle of the afternoon on a slow weekday, our server was noticibly absent during our meal and food was super slow to come out. That in itself would not stop me from coming back.
Rather it was my experience during a busy Sunday brunch time that will make me think really hard about returning. My husband and I walk in and the hostess tells us the wait times. We tell her our seating preference and the number in our party, she writes it down, and then we sit on the steps outside as it is standing room only in the inside. 25 minutes later, I go and check on the wait. The hostess decided that since we walked out, that she would cross out our reservation. I calmly explain what happened and show where our reservation was on the paper. The hostess recognizes what she did, doesnt apologize, but claims they will seat us ASAP. We wait another 10 minutes inside, when they proceed to seat 3 couples that were on the list well after us. After this, I tell the hostess why I am leaving. She lies and tells me that they are customers with phone reservations. I calmlj tell her that they were not, because I watched them walk in, check the wait, and give their name, and wait like the rest of us. Phone reservations were seated right away. Her response was nothing, no apologies, no nothing.
Mistakes happen, I get that. But when they do, you apologize and fix it. Not here.
The place isn't that great to deal with the haughty and/or aloof hosts and severs.
|