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  • I had to create a yelp account just to review this place, so hopefully no one will ever go there. They really don't even deserve the one star. Wait times are horrible, at least an hour, if not two, but that's not even the worst part. The entire staff, with the exception of one individual and the doctor himself, is extremely incompetent. I am currently on my third month of trying to order two boxes of contacts through them. First, I only received a trail pair of contacts instead of the two boxes I was supposed to receive because they messed up the initial order. After another month of not receiving my two boxes of contacts I called to inquire and after waiting a few days after being told I would receive a call from one of the staff, which I never did, called back again and learned that my contacts had been sent back because they were never picked up. I never received a message that my contacts were available. They then told me that they would be reordered and available for pickup the next week. So the next week I called and was told that the order had not placed because they didn't know how many boxes I wanted, even though from the original order it was always two boxes. Now they are telling me that I have to pay a $40 balance before they can be ordered, even though initially I was told that my insurance would cover the entire cost of two boxes, which it will.
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