I live near this establishment and have enjoyed their food from time to time but unfortunately the service is poor nearly every time I have been there. Don't get me wrong, the actual servers have been good. But the lack of organization and courteous service that one would expect from the manager is solely lacking. Our family, a rather large group had checked in about 2hrs before even some of us began to be seated. The front entry was packed with customers as some of us held our small children in arms. As more time passed people kept being seated ahead of us with no consideration from the manager even letting us know when the rest of us could be seated, we were just ignored. So I asked the manager if we were going to be seated anytime soon, with total frustration she gave us "the look" and said "well you told us six for this party and it turns out to now be only four and that's not our fault". So we ended up in a seating area the establishment refers to as "no mans land" and had to listen to the manager politely apologizing to the couple next to us for their long wait while she offered them a cold drink and an appetizer on the house. Well...I don't know exactly what we did, but she sure made it seem as if we were not wanted in her establishment. My advice to the management is, if you can't deal with the pressure don't take it out on the patrons.