Humana has horrible customer service. Their reps are dumber than a bag of rocks. I don't even think they look at claims correctly, they just automatically deny claims when the correct information is right in their face. You have to constantly repeat yourself and tell them how to do their job because they don't understand how the medical field works. And to top it all off, you have to argue with people who hardly speak and understand English, for no less than 30 min at that.. Getting claims paid by the first and second go-around is a miracle.